Refund Policy

Refunds for paid Plus or Pro subscription charges may be available under the following conditions: (1) You request a refund within 7 days of the initial charge, (2) A billing error resulted in an incorrect or duplicate charge, or (3) A verified service outage prevented access to core platform features for 24+ consecutive hours. Refund eligibility is evaluated on a case-by-case basis.

To request a refund, email us at [email protected] with the subject line "Refund Request." Include your account email, the transaction date and amount, and a brief explanation of why you are requesting the refund. You may also submit the contact form on our Help page. We will acknowledge your request within 1 business day.

Once we receive your refund request, we review it within 2 to 3 business days. If approved, the refund is initiated immediately. Card refunds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer. Wallet balance refunds are credited instantly upon approval.

Refunds are returned to the original payment method. If you paid by credit or debit card, the refund goes back to that card. If you paid using your AlgoVistra wallet balance, the amount is credited back to your wallet. We cannot redirect refunds to a different payment method from the one used for the original transaction.

The following are not eligible for refunds: (1) Referral rewards and bonus wallet credits, because they are granted funds rather than purchased value. (2) Routine cancellation requests submitted more than 7 days after the initial paid Plus or Pro charge. (3) Partial-month refunds for mid-cycle cancellations — your paid plan remains active until the end of the current billing period. This policy is also referenced in our Terms of Service.

If you have questions about your refund eligibility or the status of a pending refund, contact us at [email protected]. We respond to refund inquiries within 1 business day. For billing-related issues not covered here, visit our help center or refer to our Terms of Service.